Contact 

Luise Breyer-Aiton
Lyric Dramatic Soprano
Vocal Masseur & Vocal Hygienist 
Hypnotist, Hypnose Coach und Hypno Masseur
Body/Life coach for performers
Vocal care consultant

[email protected] [email protected] 

+41 78 201 50 27 


 
Terms and conditions

Cancellations
We understand that things can change at the last minute and whilst we are sympathetic, we do have to have a cancellation policy in place to protect ourselves against financial loss.
Please read the following carefully:

The practise will invoice you directly for payment once an appointment has been booked.
The practise will inform you of terms and conditions at the time of booking confirmation.

‘No shows’ will be charged the full cost of the treatment and any future appointments will be cancelled until the debt is paid.

It is not VoiceRelease Massage / Luise Breyer-Aiton’s fault if a rescheduled time cannot be found for an appointment which has been missed or cancelled. VRM / LBA cannot guarantee that a future appointment slot will be available.
If your practitioner is ill and cannot attend your appointment your practitioner will contact you directly to reschedule.

Being unwell
Dear valued client,
At my practise, we take your health and safety very seriously.
If you are feeling unwell or experiencing symptoms such as a runny nose, cough, sore throat, or fever, we kindly request that you do not attend your appointment with us. This is to ensure that we can continue to provide a safe and healthy environment for everyone. The majority of our clients and myself are self-employed, and the consequences of being ill and not being able to work can have significant financial repercussions.

We understand that unexpected illnesses may arise, and we want to work with you to ensure you receive the best possible care. If you feel you need to reschedule or switch to an online session because of illness please contact us at the earliest available opportunity and we will be happy to make the necessary arrangements for you. Online sessions work well in body coaching, hypnosis and VRM self care, allowing you to rest and stay comfortable at home whilst eliminating the risk of infecting anyone else. 
Many thanks for being a responsible client, and for your continued support in making the VRM practise a safe and healthy environment for us all.
Stay hydrated!
Luise Breyer-Aiton
Founder of VoiceReleaseMassage - Voice/Body/Mind

Complaints
Making a complaint:
We dearly wish that your experience with VRM will be a pleasant one, but if you have any complaints or concerns about any aspect of your treatment, please don’t hesitate to let us know as soon as possible so that we can help you.

Please provide full details of your complaint and we will undertake to treat it seriously, deal with it promptly and learn from it by reviewing or, if appropriate, improving our standards.
You can make your complaint to us either in person, by phone, by letter, or in an email to [email protected].

We will investigate your complaint thoroughly and promptly, aiming to:
1.  Find out what happened and what went wrong
2.  Make sure you receive an explanation and an apology if this is appropriate
3.  Identify what we can do to ensure that this problem does not arise again

Other Terms & conditions
All bookings are bound to these same Terms and Conditions regardless of whether they have been made via:  in person, or via text, social media, or email.

VRM, LBA reserves the right to refuse further treatment of a client if:
•  any of our practitioners should feel threatened or unsafe
•  if a client owes money to the centre or to a practitioner
•  if a client is intoxicated
•  if a client is unwell and not deemed suitable for in-person treatment

The client must let the therapist know if they experience discomfort or any undesired sensations or vocal changes during the course of a vocal massage or physical/manual therapy treatment. NB Changes in timbre and voice quality are an expected outcome following massage.

You will fill out an intake form with your therapist at the start of your process. It is the client’s sole responsibility to fully disclose all relevant information and to inform practitioners of any medical conditions or changes in medication or circumstance. 
 
Anything said in the practise is non-medical advice unless it is given by a medical professional. It is the sole responsibility of the client to follow up a ‘red flag’ with a qualified medical doctor, and to adequately disclose any relevant medical information which could impact their treatment experience. 
If the therapist is faced with something they do not feel qualified to address or find themselves faced with a medical ‘red flag’, treatment may be refused and the session will be postponed whilst a suitable referral is made. 
 

The VRM practise and the mobile service is fully insured and covered for public liability and holds insurance to practice within their discipline.